Shipping policy
♻️SHIPPING POLICY♻️
Processing Time
Orders are typically processed within 1-3 business days (Monday - Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Sustainable Packaging
We are committed to protecting the environment and keeping costs low for our customers. All of our packing supplies are recycled or reused materials. While your package may arrive in previously used boxes or packaging, rest assured your items are carefully protected and handled with care.
Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location and the weight of your order. We offer shipping to the United States and select international destinations.
- Domestic (US): Delivery typically takes 3-7 business days
- International: Delivery times vary by destination, typically 7-21 business days
Shipping Carriers
We ship via USPS, UPS, and other reliable carriers. You can save up to 88% on shipping labels when you purchase through Shopify.
Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your package's progress.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at puffandwick@gmail.com with your order number and photos (if applicable). We will work with you to resolve the issue.
International Orders
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping rates.
Contact Us
If you have questions about shipping, please contact us at:
- Email: puffandwick@gmail.com
- Hours: Monday - Friday, 9:00 AM - 5:00 PM
- Location: Galesburg, IL