Refund policy

🌙REFUND POLICY:🌙

No Returns or Refunds

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds on any purchases made through Puff and Wick.

Product Quality

We take great care to ensure all products are accurately described and photographed. Please review product details carefully before making your purchase.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately at puffandwick@gmail.com with photos of the issue. We will review each case individually and work with you to find a resolution.

Questions

If you have any questions about our refund policy, please contact us at:

• Email: puffandwick@gmail.com
• Hours: Monday - Friday, 9:00 AM - 5:00 PM